Shipping policy

Thank you for purchasing clothing products from BADER ALNATHEM. We strive to provide reliable, secure and efficient shipping services, ensuring all apparel items are carefully packaged and delivered to customers in perfect condition. This shipping policy outlines the complete rules and specifications for order processing, shipping delivery, after-sales handling and related matters for all our clothing orders.

1.Order Processing Period
All valid clothing orders will be processed, packaged and arranged for shipment within 2–4 business days after successful payment confirmation. Business days exclude weekends, New Zealand statutory public holidays and company official closed days.
During peak shopping seasons, promotional events or order surges, order processing may be slightly delayed. We will proactively send notification emails to customers for any prolonged delays exceeding 5 business days, and update the latest order progress in a timely manner.

2. Shipping Fees & Delivery Timeframe
Shipping fees are calculated dynamically based on the order weight, product quantity, delivery destination and shipping method. The final shipping cost will be clearly displayed on the checkout page before order payment, with no hidden charges.
We provide exclusive standard shipping service for all clothing orders. The estimated standard delivery time is 15 business days from the date of order shipment. All delivery times are reference estimates only. Actual delivery periods may be affected by logistics carrier operational delays, international customs clearance progress, extreme weather conditions, regional transportation restrictions and holiday arrangements.

3. Shipment Confirmation & Order Tracking
Once your clothing order is dispatched from our warehouse, you will receive an official shipment confirmation email sent to your registered email address. The email will include your unique order tracking number and official tracking query link.
Tracking information usually takes 24 to 48 hours to be fully updated and displayed on the logistics platform after shipment. If the tracking status remains unupdated for more than 72 hours, you can contact our customer service team for manual inquiry and verification.

4. Shipping Address Accuracy Regulation
Customers shall fill in accurate, detailed and complete recipient information including shipping address, contact phone number and postal code during checkout. Please double-check all address details before submitting payment to avoid delivery errors.
BADER ALNATHEM shall not be held responsible for undeliverable packages, misdelivery or return caused by incorrect, incomplete or invalid address information provided by customers. If the package is returned to our warehouse due to address errors, customers need to bear the secondary reshipping fee for re-delivery services.

5. Lost, Damaged or Missing Item Handling Rules
Lost Package Handling: If your package is confirmed lost during transit by the logistics carrier, please submit a consultation application to our customer service team within 10 calendar days from the scheduled delivery date. We will verify the logistics records and provide refund or reshipment solutions in accordance with relevant regulations.
Damaged or Defective Items Handling: For clothing items with damage, dirt, missing accessories or packaging damage upon arrival, please contact our support team within 48 hours after receiving the package. You need to provide clear original photos or short videos of the damaged products and outer packaging for verification. We will confirm the problem within 3 working days and provide targeted after-sales solutions.

6. Apparel Special Shipping & Care Reminders
All our clothing products are packaged with professional dust-proof and shockproof packaging materials to avoid extrusion, wrinkle and damage during transportation. Different fabrics of clothing have unique maintenance requirements. We strictly remind customers to follow the product care label instructions for daily wearing, washing, ironing and storage.
BADER ALNATHEM is not liable for product damage, deformation or quality problems caused by improper manual washing, high-temperature drying, private modification, incorrect wearing and daily misuse after delivery.

7. International Customs & Tax Instructions
For all international cross-border shipping orders, local customs duties, import taxes, clearance fees and other related incidental fees may be levied by the destination country’s customs department. All additional fees generated during customs clearance are borne solely by the customer.
The product price and shipping fee charged by our company do not include any international customs and tax costs. We will actively provide relevant order documents to assist customers with customs clearance, but we are not responsible for customs detention, return or penalty caused by customer’s incomplete clearance materials.

8. Contact & Support Information
If you have any questions, inquiries or disputes about our shipping policy, order logistics, delivery progress and after-sales shipping problems, please feel free to contact our official customer service team through the following full channels. We will reply and solve your problems within 24 working hours.
Company Name: BADER ALNATHEM
Phone Number: +64 29 772 9646
Email Address: service@badervogue.shop
Physical Business Address: 47 Lewis Street, Glenview, Waikato, Hamilton 3206, New Zealand